Refund Policy
This Refund Policy explains when refunds may be available for services purchased from [Your Company Name].
1. Refund Window
New shared hosting purchases may be eligible for a refund within [7/14/30] days of the initial order, unless otherwise stated.
2. Non-Refundable Services
The following are generally non-refundable unless required by law:
- Domain registrations, renewals, and transfers
- Setup fees
- SSL certificates
- Dedicated IPs, software licenses, or add-ons already provisioned
- Renewals after the initial purchase period
3. Abuse and Violations
Accounts suspended or terminated for abuse, fraud, spam, chargebacks, or violations of our Terms or Acceptable Use Policy are not eligible for refunds.
4. How to Request a Refund
To request a refund, open a billing ticket through the client area or email [billing@yourdomain.com] within the eligible refund period.
5. Processing Time
Approved refunds are usually processed within [5–10] business days, depending on the payment method and provider.
Effective date: [Insert Date]